Privacy Policy — SeniorInsureCare

We handle personal data with care. This Policy explains what we collect, why we use it, for how long, and your choices. It also describes cookies and GDPR rights where applicable.

1. Data Controller & Contact

SeniorInsureCare (“we”, “us”, “our”). Contact: privacy@seniorinsurecare.com.

2. Personal Data We Collect

  • Contact data: name, email, phone, language preference.
  • Profile data: policy interests, criteria, prior coverage details you choose to share.
  • Usage data: page views, session logs, device/browser info, approximate region (IP-derived).
  • Support records: messages, call notes, and attachments.
  • Billing metadata: package name and status (full payment details are not stored on our servers).

3. Purposes & Legal Bases (GDPR)

  • Service delivery: provide comparisons and enrollment assistance — contract basis (Art. 6(1)(b)).
  • Support & notices: respond to requests and provide updates — legitimate interests (Art. 6(1)(f)).
  • Improvement: analyze aggregate use to refine materials — consent where required or legitimate interests (Art. 6(1)(a)/(f)).
  • Compliance: maintain records as required by law — legal obligation (Art. 6(1)(c)).

4. Sources of Data

  • Information you provide (forms, calls, uploads).
  • Automatically generated logs during site use.
  • Processors acting on our instructions (hosting, email, billing).

5. Sharing & Processors

We use trusted vendors for hosting, email, billing, analytics, and support. They process data under contract and safeguards. We do not sell personal data.

6. International Transfers

If data is transferred across regions, we rely on safeguards such as Standard Contractual Clauses or comparable mechanisms.

7. Retention

Data is kept only as long as needed: account data for the life of the account; support and engagement records typically up to 24 months; aggregate analytics up to 36 months; billing records per statutory terms.

8. Your Rights (GDPR)

  • Access, rectification, deletion, restriction, and portability.
  • Object to processing based on legitimate interests.
  • Withdraw consent where processing relies on consent.
  • Lodge a complaint with a supervisory authority.

9. Cookies & Similar Technologies

  • Necessary: session id, CSRF token, preference storage.
  • Analytics (optional): events and page metrics (enabled only with consent).

10. Cookie Choices

Use the banner to accept, reject, or customize optional cookies. You can change your choice later via “Cookie Settings”. Browser controls also allow blocking or deletion.

11. Security

We apply encryption in transit, access controls, secure backups, and periodic reviews to help protect personal data.

12. Children

Our services are for adults. If a minor’s data was provided, contact us to remove it.

13. Updates & Contact

We may update this Policy as services evolve. The “Last updated” date reflects changes. Questions: privacy@seniorinsurecare.com.

Last updated: 26 September 2025