Terms and Conditions — SeniorInsureCare

By accessing or using SeniorInsureCare you agree to these Terms. Please read carefully.

1. Eligibility & Account

You must be able to form a binding agreement. Keep credentials confidential and notify us of suspected unauthorized access.

2. Scope of Services

We provide advisory comparisons, enrollment assistance, claims guidance, and renewal reviews related to insurance products offered by third parties. Final scope is defined in an approved proposal.

3. Independence & Limitations

  • We do not issue policies; decisions and contracts are with providers.
  • Coverage availability and terms are controlled by providers.
  • All explanations are for guidance; always read provider documents.

4. Acceptable Use

  • Use services lawfully and in good faith.
  • Do not upload unlawful, harmful, or infringing materials.
  • Do not attempt to bypass access controls or disrupt services.

5. Fees & Payment

Packages are billed in JPY as listed or per agreement. Payment timing and taxes are stated in the proposal. Late or missing payments may pause service.

6. Delivery & Revisions

Comparison notes and checklists are delivered according to the agreed schedule. Revisions follow the number of cycles included in your plan. Handover includes enrollment or renewal notes.

7. Disclaimer

Services are advisory. We do not guarantee approvals, claim outcomes, or provider decisions.

8. Limitation of Liability

To the extent permitted by law, SeniorInsureCare is not liable for indirect, incidental, or consequential losses arising from the use of guidance or materials.

9. Service Cancellation and Refund Policy

  • Cancel anytime: service access continues until the end of the paid period.
  • Cooling-off (first purchase): if no major deliverables have been provided within 7 days and usage is minimal, you may request a refund.
  • After deliverables: once comparison notes or consultations are delivered, refunds are generally not available.
  • Add-on tasks: cancellations follow the same rules; completed work remains payable.
  • Processing: approved refunds are issued to the original payment method within a reasonable time.

10. Governing Law

These Terms are governed by applicable Japanese law or local consumer rules where required.

11. Changes

We may update these Terms as services evolve. Continued use indicates acceptance after notice.

12. Contact

Support & billing: support@seniorinsurecare.com · billing@seniorinsurecare.com

Last updated: 26 September 2025